TERMS & CONDITIONS

Terms and Conditions

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Welcome to Louisa Fitness!

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These terms and conditions outline the rules and regulations for the use of Louisa Fitness's Website, located at www.louisafitness.co.uk.

By booking sessions with Louisa Fitness, you accept the following terms and conditions.

Purchasing personal / pair or group training sessions or packages must be made in advance of any sessions taking place.

All singular personal / pair or group training sessions need to be used within 90 days of purchase after which any remaining sessions will be forfeited.

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Cancellation Policy​

• If you need to cancel a session that you have booked, you must give 24 hours cancellation notice. Failure to do so will result in you being charged the full session rate.

• Any block sessions purchased are non-refundable and must be used within 6 months of the initial payment date.

• Clients who do not attend training sessions without informing Louisa Fitness before the start of the session will be charged in full for the session.

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Refund Policy​

• If you are unable to continue your training sessions due to medical reasons, a refund may be available for any remaining sessions or these can be transferred to a person of your choice. You will need to provide Louisa Fitness with evidence such as a doctor's certificate explaining that you are unable to continue for medical reasons. Refunds cannot be provided under any other circumstances.

• If you decide to terminate your block booking, no refunds will be given for unused personal / pair or group training sessions.

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Late arrivals

• If you are late for your session, the session length will be reduced accordingly, and you will be charged at the normal session rate.

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Louisa Fitness accept no liability for any damage or loss to a client’s personal property.

It is your responsibility to inform Louisa Fitness of any difficulties you perceive or experience as well as any changes to your physical and medical condition.